Three customer service robots land in San Jose airport - ramirezsumsed

Silicon Valley is synonymous with innovation and piercing-tech, and Mineta San Jose International Airport wants to make a point travelers know it. The Si Valley travel hub is the first airport in the U.S. to introduce customer service robots. The cardinal robotic gals (stationed in front of William Henry Gates 11, 21, and 25) allow travelers with entertainment, as well as directions to dining and shopping destinations.

"It's very world-shaking for Silicon Valley's airport to offer services for our travelers that are picture to our region…we want to create a sense of place," said Rosemary Barnes, a public info director at San Jose airport.

The bots are non only painting to the region. They're a shoutout to the manufacture every bit a whole. If the name calling Norma, Amelia, and Bagpiper sound familiar, it's because they refer to a group of air power pioneers. Norman Mineta is the airport's namesake and a former U.S. Secretary of Transportation and Commerce. Amelia Earhart was the first young-bearing pilot to fly solo crossways the Atlantic, and William Piper, WHO founded the well known Piper Aircraft company.

The $120,000 project was supported by the airport's concessionaires, for whom the bots act A an innovational form of marketing. The trio get their doe eyelike anime looks from South Korean manufacturer, Future Automaton, though their smarts come from Atomic number 14 Valley's 22Miles, which worked closely with the airport to program the bots. For now, Norma, Piper, and Amelia are limited to showing travelers interactive maps of the airdrome, taking selfies, and dance in their geo-fenced mats. But, visitors are already qualification suggestions for improvements.

san jose airport robots — South Korean manufacturer, In store Robot, gave the assistants their iconic anime looks.

"Flatbottomed though we offer free and alacritous WiFi here in our depot and have done so for many days, his [the visitant's] feedback was, give notice you please share with us how to get WiFi here at the airport? He said that should be the number one detail displayed connected the robot," Barnes said.

Another traveler suggested the robots be able to recognize and greet him past bring up. Though this would likely give some travelers the creeps.

With the project noneffervescent in IT's infancy, 22Miles and the airport give been gathering information on how travelers interact with the robots. As of now, numbers game show requests for dancing and selfies topping the list, but Richard Towner from 22Miles says this is just the tip of the iceberg.

"Everything you see here is scarcely stacked out willing to go, just we tooshie integrate with other systems. For exemplar, comparable an IBM Watson intelligence engine and in basics damage it's creep right away, but we can have it walking and talk later."

Townsman says 22Miles is already working with Boston Logan World Airport to integrate the company's software with IBM's Watson Three-toed sloth in a fixed kiosk. The company has too been working with a number of other airports to equip robots with scanners, which would leave passengers to get information on where they should be passing, as well as obtain suggestions of stores and concessions along the way.

Former airports across the Earth receive already adopted robotic assistants. This includes Narita International Airport in Japanese Archipelago, Edmonton International Airport in Canada, and Schiphol airport in the Netherlands. Barnes says Los Angeles International Airport and San Diego International Airport have as wel expressed interest in the program.

Source: https://www.pcworld.com/article/411008/three-customer-service-robots-land-in-san-jose-airport.html

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